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Frameworks and scales

Maturity models

A maturity model tells you where you stand, topic by topic, on a five-level scale. More useful still, it tells you what separates your level from the next one, and that is what turns a finding into a costed action plan.

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What a maturity model is

A maturity model breaks a topic into themes, each theme into questions, and each question into written levels. You do not answer yes or no: you pick the wording that describes your actual situation. That is what makes an assessment repeatable across teams and comparable from one year to the next.

The difference with an audit checklist fits in one sentence. A checklist verifies compliance at a point in time and produces gaps. A maturity model measures progress and produces a trajectory: it says not only what is missing, but in which order to deal with it.

The method comes from CMMI, where five levels describe the move from informal to managed. It applies to any topic, not only IT: a quality program, a supply chain, data governance or a compliance framework are all described the same way.

The five levels

The exact wording changes from one topic to the next, and that is as it should be: level 3 in risk management looks nothing like level 3 in food traceability. What does not change is the progression.

Informal

Nothing is written down. Decisions are made case by case, with no shared reference, and the quality of the outcome depends on the people involved.

Documented

Rules exist in a document, but few people know them and the way they are applied varies across teams and sites.

Applied

Rules are circulated and generally followed. Gaps are occasional and get handled when someone notices them.

Measured

The rules are applied systematically and the record is kept. Indicators exist, and gaps are caught before they have consequences.

Managed

Measurement drives decisions. The framework is revised on its own results, and effort goes where it changes something.

What nobody else puts in the grid

A model that describes five levels tells you where you are. It does not tell you how to move up. In our models, every step from one level to the next carries the action that makes it possible, with its cost and its lead time. That column is what turns an assessment into a roadmap.

From a model to an action plan

Pick the model

One topic, one model. If you need several, they combine and the results consolidate into a single roadmap.

Assess

Direct entry, a self-assessment link sent to the teams, or an interview. The assistant can fill the assessment in from your notes.

Read the score

One overall gauge and a radar by theme. You see straight away what is pulling the average down.

Set the target

The level you are aiming for, theme by theme. The gap between score and target is what gets worked on.

Get the plan

Every gap carries its action, its cost and its lead time. The assistant groups them into a prioritized roadmap.

The models, by domain

Every model can be read in full before any assessment: its themes, its scale, what the diagnostic produces. Use it as it is, adapt it to your organization, or build your own from several.

Measure first, decide after

A thirty-minute walkthrough on the model that concerns you, with your themes and your scale. No generic demo.